How can we help?
Tups is made by a working musician, and every email is read by the person who builds it. Questions, bugs, ideas for new exercises: write anytime.
support@tupstheapp.com01Quick answers
I don't hear any sound
Check the media volume, and whether headphones or a Bluetooth speaker are connected: the sound goes there first.
If only the metronome goes quiet for a few bars, that's Silent Practice doing its job. Tap S next to the play button to turn it off.
My Pro isn't showing on a new phone
Open the Pro screen and tap Restore Purchases, signed in to the same App Store or Google Play account you bought it with.
How do I cancel my subscription?
iPhone: Settings › your name › Subscriptions › Tups.
Android: Google Play › your profile › Payments & subscriptions › Subscriptions › Tups.
Deleting the app doesn't cancel a subscription. Lifetime is a one-time purchase, so there's nothing to cancel.
How do refunds work?
Purchases are processed by Apple or Google, so refunds go through them: reportaproblem.apple.com for the App Store, or your order history in Google Play.
A shared preset link opened in the browser
That means Tups isn't installed yet, or your phone opened the link in a browser. Install Tups, then tap the link again, or use the Open in Tups button on the page.
Where are my presets stored?
On your phone only. Deleting the app deletes them, unless your phone's own backup restores them. Share the presets you care about as links, or keep a backup of your phone.
How do I learn a module?
Tap the ⓘ next to any module's name, or open Guide in Settings. Every guide walks through its module step by step.
Can I ask you to delete my data?
Yes. Write to support@tupstheapp.com. See the Privacy Policy for what little we have.
02Ideas and bug reports
Tups is shaped by feedback from the musicians who use it. If something feels off, or you wish Tups could do something it can't, tell us at support@tupstheapp.com.